Return Policy
I accept returns within 5 days of purchase. I do not return cost of original shipping or shipping on returns unless I am at fault. I also charge a 20% restocking fee.
Before returning the gourds, contact us by email or phone to advise us of the action you would like us to take for the return/exchange, then enclose a copy of the original invoice in the box noting on the back the reason for the return. The gourds must be in their original packaging and packed tight using newspaper or similar packaging. The gourds must be undamaged, exchange or credit will only be given if merchandise is returned in saleable condition. Unauthorized returns or merchandise returned as a result of a customer order error may be subject to a 20% restocking charge. Customer is responsible for payment of original and return shipping charges unless it is an error by Sandlady's Gourd Farm. Note: I do my best to pick gourds that suit my customers. This is
done by conversations on telephone, email, and pictures. It cost a good deal to ship gourds, so try your best to help me understand what you want. It is too expensive to ship gourds back and forth. I like to know if the gourds you need has a long or short neck, squatty gourd or tall gourd, size of bulb or bulbs, sit flat, stems if possible, and what you will be doing with the gourd such as painting scenes, carving, containers, ornaments and etc. I have customers who understand what I share above and we have a good working relationship. I have some customers who order repeatedly. If they get some bad ones, I throw in extra's in the next order and have at times just sent them a free box. 1. Any claims for damaged items in shipping must be submitted to me within (5) days after delivery. I will not be responsible for, nor issue an exchange, if notified after (5) business day. Always make sure your gourds are insured. UPS automatically insures up to $100.00
2 No Exchanges or returns if the gourds are damaged unless damaged in shipping.. When returning gourds, make sure they are packed tight. If not, they can crack. Most of the time the gourds make it to their destination in good condition. I price my gourds low so that if a gourd is damaged, this will make up for the loss. I don't like to turn in damages to UPS unless it is a have to case. I throw in some extra's also to make up differences. For example, if you order 40 apple gourds, you might get 3 extra. So if one is broke, I have it covered with the extra. It seems like most of my customers understand this.
3. Shipping your return- Call or email me first within five days after you receive the shipment of gourds before returning the gourds. 4. In the event that a buyer would wish to return the gourds, I will gladly refund purchase price only, but buyer is responsible for all freight charges and gourds must be received by seller in the purchased or sold condition. There will also be a 20% restocking fee deducted from the refund if the customer wishes to return the item.
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